FAQ
1. What is your return policy? We offer a 30-day return policy on all our products. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange, provided the item is in its original condition. Please see our Refund Policy page for more details.
2. How long does shipping take? Shipping times vary depending on your location. Typically, orders are processed within 3-4 business days, and standard shipping takes an additional 5-7 business days within the US. International shipping may take 10-15 business days.
3. Do you offer free shipping? Yes, we offer free standard shipping on orders over $100 worldwide. For orders under $100 or for expedited shipping options, shipping costs will be calculated at checkout.
4. Can I cancel or modify my order? If you need to cancel or modify your order, please contact us as soon as possible at info@etoilesveta.com. We will do our best to accommodate your request, but once an order has been processed or shipped, changes may not be possible.
5. What payment methods do you accept? We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal. All transactions are secure and encrypted for your safety.
6. Do you offer international shipping? Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Information page for more details.
7. How do I install the lights? Most of our lights come with detailed installation instructions and all necessary hardware. For complex installations, we recommend hiring a professional electrician.
8. Can I get a discount for bulk orders? Yes, we offer discounts for bulk orders. Please contact our sales team at info@etoilesveta.com with your requirements, and we will provide you with a customized quote.
9. What if my item arrives damaged? If your item arrives damaged, please contact us immediately at info@etoilesveta.com with your order number and photos of the damage. We will arrange for a solution as quickly as possible.
10. How can I contact customer service? You can reach our customer service team via email at info@etoilesveta.com. Our team is available 24/7.
11. Do you have a physical showroom? Currently, we operate exclusively online. However, we strive to provide detailed product descriptions, high-quality images, and videos to give you the best possible view of our products.
12. Are your lights energy-efficient? Many of our lighting products are designed with energy efficiency in mind. Look for the energy-efficient label on our product pages to find lights that can help reduce your electricity consumption.